Give your customers an easy life—switch to PHP Support tickets
Life is running at a fast pace, we do not have time to hop round the shops, nooks and corners just to find our preferred product. We choose the internet and online shopping sites for the same purpose. Now just imagine that you have brought electronic goods online and facing some problem with it. How well will it be for you to run down to the service centre to do the necessary servicing and then again bring it back after a few days? We, who do not prefer to run around to shop will surely not like running down here and there to repair a product. Companies have thus come up with online issue resolving systems to make their products more acceptable with customers. PHP Support tickets is such an issue resolving angel in our daily lives.
This wonderful application of PHP Support tickets is well organized and consists of special features for both admin use and customer use. As an administrator you have the access to make any form of alterations in the existing ticketing system. As an administrator you can receive notifications in your email whenever a new ticket is being raised by any customer. You can change the status of the ticket after resolving the issue and can even raise a new ticket on behalf of the customer when a complaining customer informs his/her issue over the phone. The administration rights enables you to notify the customer via email after resolving the issue and you can even reopen the ticket if the issue recurs. Thus, it can be well said that this support system enables you and provides you with all the necessary tools required to resolve customer problems.
PHP Support tickets was set up keeping in mind that all customers are not tech savvy. The ticketing system must be simple and fast to be used by customers. Through this ticketing system, customer need to sign up first so that a customer profile is created and customer need not enter his or her details every time he or she faces an issue. They can lodge their complaints which require them just to enter few details. They get notification whenever the backend closes the ticket or asks them any question and logging into the system they can answer the same. End users have a different view of the system and the administrators and technical support team has a different view of the same, thus making the system simple and easy for all.
This system lets you add users, groups, locations and categories to your website making it more interactive and responsive. As the name clearly depicts, this ticketing system is based on PHP language and stores its data in MySQL database. PHP Support tickets can must be described as an excellent interactive tool where you can express your views and thoughts and provide quality assurance to customers very easily. The developers of this system are at continuous work and we hope to see more versions of this system with advanced features.